# Troubleshooting

### 1. Fix PC Crash / Failure

In any case where our new bypass causes a PC crash or failure within a users PC, there are some simple steps which will fix it nearly every time. 

{% hint style="danger" %} <mark style="color:red;">The steps listed here require the user have a USB to enter into windows recovery mode, however once issues are solved it should be very rare for this to happen and we will compensate these users personally once their issues are resolved</mark>
{% endhint %}

1. Get/Find a USB > 8gb in Size
2. (On a seperate PC with the USB plugged in) Install the media creation tool from microsoft "<https://www.microsoft.com/en-us/software-download/windows10>"
3. On the sepearate PC please run the downloaded program "MediaCreationTool\_XXHX.exe" and let it setup
4. Accept microsofts terms and conditions and choose from the two next options to "Create an Installation Media..." and press Next
5. Verify its creating the installation media onto the USB drive letter you have plugged in (if its the only USB it will automatically select it)
6. Wait for this process to fully complete
7. Once fully completed successfully, please now plug this USB into the affected / not functioning machine
8. Have the user enter their bios and boot to this USB drive (same steps for re-installing windows)
9. Once booted it will ask to select a language and a few other basic options to-do with setup
10. After selecting these options please instead of pressing next again look to the bottom left of the page where it says "Repair this PC"
11. Once in the windows "recovery" screen select "Troubleshoot" and "Advanced" from their you will see the option to open up a console (this is what we want)
12. Once the user is within the consol where they can enter windows commands, the hard part is over.. Just instruct them to carefully run the following commands.

List of Repair Commands (Each number is a different command to run individually!)

1. mountvol Z: /s
2. xcopy Z:\EFI\Boot\bootx64.bak Z:\EFI\Boot\bootx64.efi ^ The above command will \*likely ask the user if they want to override... Instruct them to press Y on their keyboard to allow this
3. xcopy Z:\EFI\Microsoft\Boot\bootmgfw\.bak Z:\EFI\Microsoft\Boot\bootmgfw\.efi ^ The above command will \*likely ask the user if they want to override... Instruct them to press Y on their keyboard to allow this
4. bootrec /FixMbr
5. bootrec /FixBoot
6. bcdboot c:\windows /s Z: /f UEFI

Once finished, unplug the USB and restore the boot order to boot into windows it should work flawlessly


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