⚙️General Troubleshooting

1. Essential Troubleshooting

Before opening a ticket please check all of them

• Restart your computer and simply retry again.

• Install Microsoft Visual C++ by visiting https://aka.ms/vs/17/release/vc_redist.x64.exe.

• Completely disable Windows Defender by using the tool available at https://www.sordum.org/9480/defender-control-v2-1.

• Uninstall any other antivirus software, including Windows Defender.

• Uninstall FaceIt, Vanguard, ESEA (anticheats which always run in background).

• Disable any overclocking and remove applications like MSI Afterburner. Reset BIOS settings to default if needed.

• Ensure that Secure Boot is disabled in the BIOS settings.

• Disable Memory Integrity in Windows Device Security - Core isolation.

• Ensure that Windows is up to date (Windows 11 is recommended).

2. Loader startup errors (0xR / 0xD / 0xI) or infinite loading

• Follow the essential troubleshooting steps mentioned above.

• Try starting the loader with and without a VPN.

• If not using a VPN or if the issue persists, disable any other VPN services and try using free Cloudflare VPN (download from https://1.1.1.1).

• Attempt connecting from another network or using a different connection spot (e.g., tethering from your phone).

3. Overlay disappears or does not show

• Follow the essential troubleshooting steps mentioned above.

• Set the game to Borderless mode instead of Fullscreen.

• Disable any other overlays, such as NVIDIA Geforce, Discord, Medal, Benchmarking tools.

• Disable GPU acceleration in Windows Settings.

• Disable Game Mode in Windows Settings.

• Reinstall and update your GPU software and drivers.

• Try launching the game from the launcher instead of a desktop shortcut.

• Avoid disabling the watermark (in the misc tab).

4. Laggy overlay

• Limit the game's FPS until the menu stops lagging.

• Lower the game's graphics settings.

• Toggle VSYNC on/off in the game settings (For Call of Duty: enable ingame DLSS for NVIDIA or Fidelity for AMD).

• Disable Fullscreen Optimizations in the game's .exe properties.

• Disable Intel Turbo Boost by adjusting the Maximum Processor State to 99% in Windows Power SettingsOptions.

• Reset, reinstall and update your GPU software and drivers.

• Avoid recording, screen sharing, or playing videos in the background.

5. Can't click in the menu

Do not start the game or launcher as an administrator (Steam, Origin, etc.).

6. Error (0xC1843): An Antivirus or Anticheat Running

• Identify the problematic software using the provided image (https://ibb.co/8dLhfNk).

• Uninstall the problematic software from the Programs installed section in Windows.

• If unable to uninstall, open Command Prompt as an administrator and enter the following command, replacing "vgk" with the appropriate software name: sc stop vgk sc delete vgk

7. ESP shifted, not feat with players / specific screen resolutions

• Set your game to display on only one screen.

• Ensure that the game resolution is set to 16:9 (ultra-wide screens with a 21:9 aspect ratio are not supported).

• Ensure that the game is set to borderless mode.

8. Aimbot not working / slow

Uninstall any mouse software, such as Ghub or Razer Synapse, and try again.

Aimbot sensitivity depends on mouse sensitivity. Lower the sensitivity if the aimbot is not accurate.